Fresh and perishable products
Fresh truffles, fresh mushrooms, frozen products, and other temperature-sensitive foods are perishable and cannot be returned for a change of mind. Please inspect your order immediately when it is delivered and refrigerate or freeze it as directed.
If a perishable product arrives damaged, spoiled, materially different from the item ordered, missing, or at an unsafe temperature, email info@trufflecart.com on the day of delivery whenever reasonably possible, and no later than 24 hours after delivery. Include your order number, a description of the issue, and clear photographs of the product, interior and exterior packaging, coolant, and shipping label. Keep the product and packaging refrigerated or frozen as appropriate until we provide instructions; do not discard them unless keeping them would be unsafe.
When a qualifying problem is verified, we will work promptly to make it right. Depending on the circumstances and seasonal availability, the resolution may be a replacement, store credit, partial refund, or full refund. Nothing in this policy limits rights available under applicable law.
Natural and seasonal variation
Truffles and wild mushrooms are natural seasonal products. Size, shape, color, surface markings, maturity, and aroma can vary by species, grade, harvest, and lot. Normal natural variation is not by itself a defect. If you believe the delivered species, grade, condition, or quantity does not match your order, contact us within the perishable-product reporting window so we can review it.
Delivery problems
Please provide a complete, accurate delivery address and make arrangements for prompt receipt. Perishable products can deteriorate if a delivery is refused, left unattended, redirected, or delayed because the address is incorrect or the recipient is unavailable. These situations are reviewed individually and might not qualify for a refund, but please contact us immediately and we will try to help and pursue any available carrier claim.
Shelf-stable food and non-food tools
For unopened shelf-stable food and unused non-food tools, request a return within 14 days after delivery by emailing info@trufflecart.com. Items must be unused, unopened, in their original packaging, and in resalable condition. Opened food products cannot be returned for food-safety reasons.
Do not send any return without authorization. If a return is approved, we will provide the return address and instructions. The customer is responsible for return shipping unless the item was damaged, defective, or sent in error. Original expedited or perishable shipping charges are not refundable unless the shipment error was ours.
Cancellations
Contact us as soon as possible if you need to cancel or change an order. We will accommodate the request when the order has not entered packing or fulfillment. Because fresh products are allocated and packed quickly, cancellation might not be possible after fulfillment begins.
Refund timing
Approved refunds are issued to the original payment method, normally within 5 business days after approval or receipt and inspection of an authorized return. Your bank or card issuer may require additional time to post the credit.
Contact
Email info@trufflecart.com with your order number. For fresh-product concerns, contacting us on the delivery day gives us the best opportunity to document the condition, assist you, and resolve the matter fairly.
